Last updated: March 11, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you will have no option to return the product back as we have a “no return policy”. Please see below for more information on our no return policy.

RETURNS

By making a purchase, you understand that you are directly getting your product from Microgene Diagnostic Systems Private Limited and/or its associated brands. Once purchased the goods cannot be returned.

RETURN PROCESS

If you still want to initiate a return, you may write to us with a reason to return. Our team will look into the reason and. if found valid, we may initiate a return only in specific cases. We are not liable to write back specifying the reason for declining a return.

REFUNDS

In the case a return is initiated after receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number to arrange a refund or exchange.

Please Note

• Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us.